Student Pickup User Guide

Last updated: 2026-03-06

Back to Admin Portal

Admin Guide

Sign in from /pickup/admin.html.
Use School Schedules to set weekly schedules and optional Last Day cutoff.
Use Students and Drivers managers to keep profiles and assignments current.
On Pickup Plans, generate monthly records and review the pre-create count prompt.
Use Admin Confirmations for daily pickup review and final confirmation.
Watch notification bell for parent absence requests.

Parent Guide

Open parent page and log in with phone number + login code.
Select date and load schedule.
To request absence, turn on the toggle and enter a required note.
To cancel absence, turn off the same toggle.
After submit, popup confirms that driver and PEL admin are notified.
Past dates cannot be newly requested as absence.

Driver Guide

Open driver page and log in with phone number + login code.
Load today’s route list and review each student status.
Update pickup toggle only for valid scheduled students.
Absent records are highlighted and should not be marked picked up.
If data mismatch appears, notify admin immediately.

Troubleshooting

No records: verify date, assignment, and active status.
App auth modal not shown: clear web/app cache and reopen with ?app=1.
No email alert: confirm RESEND_API_KEY, EMAIL_FROM, and optional PICKUP_ABSENCE_ALERT_EMAIL.